Plans can change
Cancellation Policy
The cancellation terms for your booking are stated in the written confirmation. Unless that confirmation says otherwise, our standard planning guidance is below.
Before the free-cancellation window
For many private tours and custom trips, cancellation or rescheduling requested at least 48 hours before the trip date can be handled without a cancellation fee. Contact us as soon as your plans change.
Late changes and no-shows
Late cancellations, missed pickups, or changes inside the confirmed window may incur a fee or may not be refundable when suppliers, vehicles, tickets, or guides have already been committed. The confirmation will state any applicable terms.
Weather and access
If weather, road access, safety instructions, ceremonies, or an operator closure affects a trip, we will discuss rescheduling or a practical alternative. Do not enter an unsafe area to preserve an itinerary.
How to request a change
Send your booking name, date, and requested change through the same WhatsApp or contact channel used for confirmation. A change is not final until the team confirms it in writing.